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Sonneveld, L.T. (author), Klapwijk, R.M. (author), Stappers, P.J. (author)Spatial ability is malleable and belongs in the preschool. For preschoolers, many analytical activities with one correct answer such as tangram have been developed. Less is known about employing open-ended design assignments to creatively practice spatial thinking. Little attention has been paid to the mutual qualitative differences between...journal article 2024
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Keusters, A.C.A.M. (author), Batelaan, F.G.M. (author), Sleeswijk Visser, F. (author), Houwing, E.J. (author), Bakker, H.L.M. (author)Purpose:<br/>The increasing complexity of civil engineering projects necessitates focusing on new competencies of project participants. Based on the research on team performance and design processes that are more closely linked to the relevance of the project context, it is hypothesised that empathic abilities could play an important role in...journal article 2023
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Sleeswijk Visser, F. (author), van Erp, Jeroen (author)In our densely-populated cities, fostering harmony between differing communities is an increasingly difficult art, and one in which design can provide positive contributions. This paper describes a design project which aimed to decrease tensions between youth and residents in a city neighbourhood through an empathy- building process. Individuals...conference paper 2023
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Drouet, Luce (author), Meijer, Wo (author), O' Kane, Aisling (author), Singh, Aneesha (author), Wambsganss, Thiemo (author), Mauri, Andrea (author), Verma, H. (author)EmpathiCH aims to bring together and blend a diverse set of expertise to develop a new research agenda in the context of "Empathy-Centric Design".<br/>Building on the discussions that emerged in the previous edition, the main research objective is to form a comprehensive and coherent framework that utilizes empathy as a new dimension of human...conference paper 2023
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Talgorn, E.C.V. (author), Ullerup, Helle (author)In sustainable design and innovation, appreciation of the Planet as an equal stakeholder with humans and businesses continues to rise. Yet a consistent challenge arises in that people have difficulties relating to the nonhuman and interpret the world in terms of human values and experiences. We need more practical tools to stimulate a...journal article 2023
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Jung, Ji-Youn (author), Bozzon, A. (author)Studies have shown that feminine chatbots are perceived as warmer (e.g., likable, friendly) and imbue more humanness to a machine than masculine or gender-androgynous chatbots. As chatbots are being widely deployed in various empathic contexts (e.g., revealing sensitive personal information or facilitating charity donations), how to design...conference paper 2023
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Bollen, C.J.M. (author)Empathy is operationalised and measured in various different ways in research. I have identified several trends in empathy research that have resulted in what I refer to as neurotypical gatekeeping of the concept of empathy. Narrow assumptions on the relationship between experiences and expressions have made the concept exclusive to those who...journal article 2023
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Schifferstein, Hendrik N.J. (author), Lemke, M. (author), Huisman, G. (author)The movement of food may suggest the food is very fresh but may also indicate the source of food is still alive. In this study, we explore the responses that different kinds of food movements can evoke among consumers. In an online study, we presented participants with 14 videos in which a food product changed shape or moved, before or while...journal article 2023
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Bollen, C.J.M. (author)Empathy is an often researched but highly ambiguous concept. This makes research on empathy prone to miscommunication and misinterpretation. Careful reflection on what is meant by empathy in a certain context is essential. As the scope of the variety of possible meanings of empathy one could encounter is vast, such reflection would benefit from...journal article 2023
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Meijer, Wo (author), Verhoeff, Bent (author), Verma, H. (author), Bourgeois, Jacky (author)The digitization of services and global lock-downs have led an explosion of delivery services, which use gig-workers as delivery personnel. They can face apathy from both their employers and users of the service. Previous studies focused on mediating interactions between workers or workers and tasks. However, delivery presents the opportunity...conference paper 2023
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Drouet, Luce (author), Sleeswijk Visser, F. (author), Lallemand, Carine (author)Empathic design provides tools and frameworks supporting designers to understand users’ experiences with products or services. However, how does one hand over this empathic understanding of users to other internal stakeholders shaping the service experience? In this contribution, we reflect on a three-year implementation of an empathy-centric...conference paper 2023
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Bouman, Katja (author), Lefter, I. (author), Rook, L. (author), Oertel, Catharine (author), Jonker, C.M. (author), Brazier, F.M. (author)This study investigates whether an agent-based Negotiation Training System (NTS) can teach women Strategic Empathy - a recently introduced negotiation strategy based on perspective taking - and whether this can improve their negotiation performance. Developed and tested through an interaction-based real-time experiment was a NTS that integrated...conference paper 2022
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Esnaf-Uslu, P. (author), Desmet, P.M.A. (author), Schifferstein, Hendrik N.J. (author)This article introduces the concept of mood sensitivity: a service agent's ability to detect mood during service encounters and customize their interaction style accordingly, with the purpose of improving service encounters as a whole. We report on an experience sampling study that explored the role that mood plays in service provision....journal article 2022
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Mauri, A. (author), Tocchetti, A. (author), Corti, L. (author), Hsu, Y. (author), Verma, H. (author), Brambilla, Marco (author)Traditional approaches to data-informed policymaking are often tailored to specific contexts and lack strong citizen involvement and collaboration, which are required to design sustainable policies. We argue the importance of empathy-based methods in the policymaking domain given the successes in diverse settings, such as healthcare and...conference paper 2022
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Mauri, A. (author), Hsu, Y. (author), Brambilla, M (author), O'Kane, Aisling Ann (author), Huang, Ting-Hao Kenneth (author), Verma, H. (author)EmpathiCH aims at bringing together and blend different expertise to develop new research agenda in the context of “Empathy-Centric Design at Scale”. The main research question is to investigate how new technologies can contribute to the elicitation of empathy across and within multiple stakeholders at scale; and how empathy can be used to...conference paper 2022
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van Grunsven, J.B. (author), Roeser, S. (author)Augmentative and Alternative Communication Technology [AAC Tech] is a relatively young, multidisciplinary field aimed at developing technologies for people who are unable to use their natural speaking voice due to congenital or acquired disability. In this paper, we take a look at the role of AAC Tech in promoting an ‘empathic turn’ in the...journal article 2021
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Xue, H. (author), Desmet, P.M.A. (author), Fokkinga, S.F. (author)This paper introduces a holistic typology of 20 mood states that are presented with a componential approach, describing six aspects: subjective feeling, perception, reaction, tendency, liking, and disliking. In addition, each mood is illustrated with a short example narrative and a collection of four images. The typology was generated by...journal article 2020
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Hao, C. (author)In today’s globalizing world an increasing number of companies design products and services for overseas markets and users. Designers face the challenge of creating solutions that fulfil users’ needs, and this becomes more important as the cultural distance between them continues to grow. Unsuccessful international endeavours which resulted in...doctoral thesis 2019
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Alkaya, M. (author), Sleeswijk Visser, F. (author), de Lille, C.S.H. (author)Gathering and analyzing user data in new product development (NPD), both qualitative and quantitative, can be a strong driver for innovation in companies. While ideally user data should be obtained through direct interactions between NPD departments and targeted users, time and cost restrictions often make this impossible within organisations....conference paper 2012
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- Van Rijn, H. (author) doctoral thesis 2012
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