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This report contains the detailed course of designing an ontology that formalises the domain knowledge of City Logistics and in turn facilitates relevant agent-based modelling. Validation and example of application are also included. The formal output of this work is an ontology document edited with Web Ontology Language (OWL) and is named as 'City_logistics_ontology.owr.

Vopak biedt opslag voor vloeibare bulkgoederen. Vopak Vlaardingen is een van de tachtig terminals van Vopak, waar biobrandstoffen en plantaardige oliën en vetten opgeslagen worden. Eén van de acht productgroepen die opgeslagen wordt, is oleochemie. Deze productgroep bestaat uit vetzuren, vetalcoholen en glycerine en wordt met name met grote zeeschepen aangeleverd en weer afgevoerd met trucks. Hierbij wordt gebruik gemaakt van een roestvrijstalennetwerk van pijpleidingen om deze oliën op te slaan in tanks. Korte laad- en lostijden voor schepen zijn van belang op deze terminal voor een goede dienstverlening voor de klanten. Daarom moet het leidingennetwerk voldoende capaciteit kunnen bieden, zodat geen lange ligtijden (of wachttijden) ontstaan. Daarom is de hoofdvraag: Op welke manier kunnen de knelpunten van het roestvrijstalen netwerk geïdentificeerd worden en mogelijke oplossingen getoetst worden en wat is het effect van deze oplossingen op de ligtijd van schepen?

The warehouse in Helmond is almost completely dedicated to Cisco. This company is interested in the emissions caused by the operations they outsource to Kuehne+Nagel Helmond. Not only is it interesting for Cisco to know their emissions, but it can also be used for benefits for Kuehne+Nagel Helmond. Kuehne+Nagel nationally is willing to take responsibility for the emission caused by their operations and is actively working on monitoring and reducing emissions. Furthermore, Kuehne+Nagel wants to be unique in the sector and nice side effect is the fact that actively reducing carbon emissions can be used for a green image, to drive a sustainable business and carbon reduction often goes hand-in-hand with cost reductions.

Master thesis project on the application of a systems approach to improve organizational performance. The demand planning process at a pharmaceutical company is analyzed to identify the root causes for the low performance levels at their local sales organizations. These root causes are translated into a redesign of the demand planning system to achieve better results.

Many large airport face problems of congestion in the terminal. Several studies have identified the check-in process as the bottleneck process. However, proposed solutions in literature are limited to changes inside the terminal. In this research, a wider supply chain perspective is applied to the passenger and baggage flows of airports. An off-airport baggage check-in service is developed for the case of Amsterdam Airport Schiphol and KLM Royal Dutch Airlines, with the focus on logistics organization and the business model.

This research, with the title "Redesign Logistic System Schiphol Oost", was written as the final thesis project of the Master Program "Transport, Infrastructure and Logistics", which is a jointly operated master of three faculties at the Delft University of Technology: Civil Engineering and Geosciences; Mechanical-, Maritime- and Materials Engineering; and Technology, Policy and Management. The research was an assignment for SIM (Samenwerking Innovatieve Mainport), which is a cooperation between Schiphol Group, Air France-KLM, Delft University of Technology, the National Aerospace Laboratory (NLR) and the Netherlands Organization for Applied Scientific Research (TNO); and it was commissioned by the Delft Centre for Aviation (DCA). The research was executed as an internship at Schiphol Group.