· · · Institutional Repository

This thesis presents a training game intended to train crisis management teams to negotiate collaboratively in order to reach the group goal in the best way possible. The importance of the group goal in comparison to their individual goals is touched upon as well, as are various conflicts that can occur during such a negotiation. The game, which is implemented in the Blocks World 4 Teams environment, gives a team a specific scenario and allows them to negotiate a plan of action. This plan of action is then performed by agents, after which the team members will be debriefed on their performance. An experiment was performed to test the training effect of the game of which the results are discussed in the thesis.

This research is focussed on a project management technique called fast tracking. Fast tracking is the integration of design and construction phases by arranging work packages of the total project and overlapping the design and the construction of these packages as well as overlapping the total work packaging. The relocation of the faculty of architecture, after the fire in May 2008, was the case study used for this research.

Recent advances in computers, networking, and telecommunications offer new opportunities for using simulation and gaming as methodological tools for improving crisis management. It has become easy to develop virtual environments to support games, to have players at distributed workstations interacting with each other, to have automated controllers supply exogenous events to the players, to enable players to query online data files during the game, and to prepare presentation graphics for use during the game and for post-game debriefings. Videos can be used to present scenario updates to players in ‘‘newscast’’ format and to present pre-taped briefings by experts to players. Organizations responsible for crisis management are already using such technologies in constructing crisis management systems (CMSs) to coordinate response to a crisis, provide decision support during a crisis, and support activities prior to the crisis and after the crisis. If designed with gaming in mind, those same CMSs could be easily used in a simulation mode to play a crisis management game. Such a use of the system would also provide personnel with opportunities to rehearse for real crises using the same tools they would have available to them in a real crisis. In this paper, we provide some background for the use of simulation and gaming in crisis management training, describe an architecture for simulation and gaming, and present a case study to illustrate how virtual environments can be used for crisis management training.

This thesis investigates the extent to which a network-centric based crisis information management system ensures information quality (IQ) and system quality (SQ) in crisis situations.

Decision making during crises takes place in (multi-agency) teams, in a bureaucratic political context. As a result, the common notion that during crises decision making should be done in line with a Command & Control structure is invalid. This paper shows that the best way for crisis decision making teams in a bureaucratic political context is to follow an integrative negotiation approach as the shared mental model of decision making. This conclusion is based on an analysis of crisis decision making by teams in a bureaucratic political context. First of all this explains why in a bureaucratic political context the Command & Control adage does not hold. Secondly, this paper motivates why crisis decision making in such context can be seen as a negotiation process. Further analysis of the given context shows that an assertive and cooperative approach suits crisis decision making best.