· · · Institutional Repository

This is intended to be a short, practical booklet which is a step-by-step toolkit for those working with local communities. It is just one part of a range of work to improve our community relations. The information within this booklet has been taken from Building Trust with Communities, a background report produced as part of the Building Trust in Local Communities (BTiLC) project. The report contains detailed support information and provides the policy background and context as well as practical advice based on Environment Agency research and experience. The Building Trust with Communities Easinet site contains the full background report and this toolkit with links to other useful information.

This is intended to be a short, practical booklet which is a step-by-step toolkit for those working with local communities. It is just one part of a range of work to improve our community relations. The information within this booklet has been taken from Building Trust with Communities, a background report produced as part of the Building Trust in Local Communities (BTiLC) project. The report contains detailed support information and provides the policy background and context as well as practical advice based on Environment Agency research and experience. The Building Trust with Communities Easinet site contains the full background report and this toolkit with links to other useful information.

frog, a globally operating design and innovation agency, delivers a wide range of design-driven solutions to its clients, many of whom belong to the fortune 500. frog wants to engage in long-term relationships with their clients and this project is aimed creating a strategic approach to these long-term engagements.This is done by creating a toolkit frog can use to engage its clients and to educate them about design.

The aim of this project was to create a toolkit that can be used to develop engaging new products and services aimed at senior users. This toolkit consists of elements from games which succeed in motivating seniors, related to the context of the project. According to application designers, the two key aspects that can be improved in their design process are communication and inspiration. Communication relates to design experts discussing product- or service ideas with their clients or members of a multi-disciplinary team. Inspiration relates to providing individuals or groups with little to no knowledge of how games are built a starting point from which they can start to think, as well as providing structure for design teams so that they do not lose focus while brainstorming. The end result of this project is an infographic, in which barriers and opportunities of the target group are linked to a selection of game elements. This infographic, the BOE-model (Barrier, Opportunity and Element-model), can be used by application designers aiming to design engaging products and services aimed at seniors and has been successfully tested in terms of communication and inspiration.

Innovation is important if a company wants to survive and grow in the future. Strukton Rolling Stock (SRS) – a business unit of Strukton Rail – is a system integrator with a focus on wiring, traction electronics, and auxiliary power-supply in trains. They know the importance of innovation and want to be prepared for the future. However, there are some gaps in their current innovation process. After analysis it became clear that the problems are in the initial stages of the innovation process, the so called ‘Fuzzy Front End’ (FFE). A model is created to structure the different parts of the FFE of their innovation process. Based on this model a toolkit is designed for this FFE of the innovation process of SRS. The challenge is to create a toolkit that is lean and easy to use, so it is actually used by the company. The model is tailored to fit the situation of SRS. ‘Propportunities’ are introduced as a name for opportunities that are based on problems. These propportunities need to be categorized in different abstraction levels, which result in abstraction trees. This makes it easy to see the relationship between different propportunities and gives a structured overview where new propportunities can be found. The model is easy to understand, while all the necessary elements for innovation are included. This is achieved by splitting up the process in different parts that can be executed at different moments. The toolkit guides the user through the early stages of the innovation process. By means of a flowchart with color coding, the user is sent to a corresponding chapter of the toolkit. The result: an effective toolkit of which only the steps need to be followed that are relevant at that moment. Therefore it is more attractive to use the toolkit. Three employees of (top-management of) SRS have followed the two workshops that are described in the toolkit. The toolkit therefore is presented to these three people and they are taught how to use it. By regularly using the toolkit, more people within SRS come in contact with the methods described. Eventually, using the toolkit should become a routine (although the workshops should never become a routine, since each time a workshop is done it deals with different topics). The result of following the toolkit will be one best concept for a particular propportunity. Since engineers are already involved during the FFE, the transition to the more structured new product development will be relatively smooth; the engineers involved can further develop a concept which they helped to create. Note: The concepts have been left out of this report, because they are confidential.

This master thesis shows the process of designing business models for value chain optimization with the realtime streaming calendaring service platform, and the process of designing a business model generation toolkit. It was done for the startup company Calendar42, located at YES!Delft. During the graduation project, 4 business models were designed together with the implementation plan and a business model generation toolkit was designed and elaborated up to a prototype.