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Taalproblemen bij BRZO- en ARIE bedrijven, een onderschat gevaar? Een verkennend onderzoek naar het raakvlak tussen taalproblemen en zware ongevallen.

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Proefschrift_V15_-_A4_Taalproblemen.pdf (2.9 MB)

These file attachments have been under embargo and were made available to the public after the embargo was lifted on 10 May 2010.

Author: Lindhout, P.
Promotor: Ale, B.J.M.
Faculty:Technology, Policy and Management
Department:Safety Science Group
Type:Dissertation
Date:2010-05-10
Embargo lifted:2010-05-10
Publisher: -
ISBN: 9789056382223
Keywords: language issue · major hazard · Seveso II · illiteracy · Multi-language shopfloor · procedure · diversity · BRZO 1999
Rights: (c) 2010 Lindhout, P.

Language issues as a result of illiteracy and foreign languages on the shopfloor are not being identified as a risk within current safety management systems. These risks are to be identified, quantified and prioritised in order to allow risk reducing measures to be taken.The nature of language issues related danger was investigated in literature. Based on accident investigation reports, human error research and accident investigation method causal factor categories, the associated risks were quantified. Legibility of safety related documents used by Seveso II companies was investigated and found to be poor in many cases. Interviews and a survey among Seveso II companies are to be used to identify the gap between current best practices and the language issue related dangers found in literature. This investigation shows by means of triangulation with different approaches that language issue related risks are indeed underestimated or even completely ignored. A recommended coarse of action and further work in order to arrive at appropriate measures are presented.

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