|Faculty:||Industrial Design Engineering
|Type:||Article in monograph or in proceedings|
Universite de Technologie de Compiegne
|Source:||Proceedings of the 4th International Conference on Designing Pleasurable Products and Interfaces, DPPI'09, Compiegne, Oct. 2009|
user experience · communication design · social narrative
(c) 2009 Postma, C., Lauche, K., Stappers, P.J.
In design research literature, several tools and techniques have been developed that support design teams in establishing creative understandings of people and their contexts of product use, e.g.   . Many of these approaches suggest that designers simply adopt the role of people researcher.
However, in industrial design practice, the interaction between users and the design team is often mediated by a third party performing the people research – an external company, or experienced people researchers from within the company, who may or may not be part of the design team. In these cases, the rich user experience data gathered in people research needs to be conveyed to the design team in ways that enable the team to establish creative understandings of users.
This paper introduces trialogue, a framework for communicating user experience data in industrial design practice. Using the framework, seven guidelines are identified aiming to support design practitioners and researchers in developing ways for communicating rich user experience data that support design teams in establishing creative understandings of users and their contexts.