Innovating health care: Key characteristics of human-centered design

Melles, M.; Albayrak, A.; Goossens, R.H.M.

doi:10.1093/intqhc/mzaa127

Innovating health care

Title

Innovating health care: Key characteristics of human-centered design

Author

Melles, M. (TU Delft Applied Ergonomics and Design)
Albayrak, A. (TU Delft Applied Ergonomics and Design)
Goossens, R.H.M. (TU Delft Human-Centered Design; TU Delft Applied Ergonomics and Design)

Department

Human-Centered Design

Date

2021

Abstract

Human-centered design is about understanding human needs and how design can respond to these needs. With its systemic humane approach and creativity, human-centered design can play an essential role in dealing with today's care challenges. 'Design' refers to both the process of designing and the outcome of that process, which includes physical products, services, procedures, strategies and policies. In this article, we address the three key characteristics of human-centered design, focusing on its implementation in health care: (1) developing an understanding of people and their needs; (2) engaging stakeholders from early on and throughout the design process; (3) adopting a systems approach by systematically addressing interactions between the micro-, meso- and macro-levels of sociotechnical care systems, and the transition from individual interests to collective interests.

Subject

Human factors
Patient journey
Sociotechnical systems approach
Stakeholder involvement
User needs
User-centered design

To reference this document use:

http://resolver.tudelft.nl/uuid:00ead10d-698e-4e79-8a32-d78847957daf

DOI

https://doi.org/10.1093/intqhc/mzaa127

ISSN

1353-4505

Source

International Journal for Quality in Health Care, 33, 37-44

Part of collection

Institutional Repository