Forecasting & Planning at CEVA Logistics The Hague

Forecasting & Planning at CEVA Logistics The Hague

Westerhof, S.

Tavasszy, L.A. (mentor)
Van Duin, J.H.R. (mentor)
Duinkerken, M.B. (mentor)

Delft University of Technology

Transport, Infrastructure and Logistics

TIL

2011-12-31

CEVA Logistics in The Hague is a 3PL that performs logistics activities for its customers. These activities include transportation and different warehousing activities. CEVA's main customer is KPN. It shows that the capacity needed in order to perform the activities at CEVA is not scheduled properly. This is caused by fluctuating demand and late knowledge of the demand. KPN forwards the demand of their customers towards CEVA, however the demand is only known the evening before and during the day. The effect is that there is over- or under capacity, which causes that overtime is needed or extra temporary personnel is needed at the last moment. This will lead to low productivity and extra costs. To better schedule the required capacity a forecasting and planning tool was developed. The main research question is: Can costs be saved and the service level increased by using a forecasting and planning tool? Cooperation with KPN in the development process of this tool is important, because KPN knows when the demand gets influenced by sales promotions, introductions and back orders. The most labour-intensive process is the outbound handling, therefore it is important to schedule the capacity for these processes accurate. The objective of this project is to design a forecasting and planning tool with which the demand of the customers of KPN of the 6 outbound handling order processes can be forecasted and with which the required capacity can be scheduled more accurate at CEVA.

http://resolver.tudelft.nl/uuid:04b64af8-c4cc-4be8-ab28-ab24ee19da7d

Student theses

master thesis

(c) 2011 Westerhof, S.