Extended stakeholder interaction analysis: Innovative smart living design cases

Extended stakeholder interaction analysis: Innovative smart living design cases

Solaimani, S.
Guldemond, N.A.
Bouwman, W.A.G.A.

Technology, Policy and Management

Engineering, Systems and Services

2013-09-29

In order to become more innovative, companies that operate in the Smart Living domain increasingly initiate and participate in networked business environments that transcend industry boundaries. Inter-organizational collaboration is often characterized by conflicting strategic interests and incoherent operational business processes and procedures. Although many scholars and practitioners use stakeholder analysis to gain insight into the actors’ relationships and interactions, existing literature on stakeholder analysis focuses mainly on high-level strategic analysis, often limited to a conceptual and static understanding of stakeholder interests. In this paper, it is argued that a ‘true’ understanding of stakeholders can be achieved by looking at their interactions and interdependencies at a more detailed level. This study uses a conceptual framework from the service innovation and business model domain, the VIP framework, to extend stakeholder analysis by including an analysis of their dynamic interactions and processes. The qualitative evaluation of the framework’s application in illustrative design cases shows that this extension provides additional insights into stakeholders, and their potential operational conflicts and critical dependencies. By making these conflicts and interdependencies explicit, products and services are potentially easier to implement and commercialize.

stakeholder analysis
business models
networkedbusiness
inter-organizational systems smart living

http://resolver.tudelft.nl/uuid:10e5599c-8679-4192-a6bf-20366483bdb2

https://doi.org/10.1007/s12525-013-0143-5

Springer

1019-6781

Electronic Markets, 23 (4), 2013

Institutional Repository

journal article

(c) 2013 The Author(s)
This article is published with open access at Springerlink.com