Towards a continuing educational tool for investigative interviewing: How to design virtual, conversational environments between criminal investigators and virtual suspects and witnesses

Towards a continuing educational tool for investigative interviewing: How to design virtual, conversational environments between criminal investigators and virtual suspects and witnesses

Ryan, S.P.

Smulders, F.E.H.M. (mentor)
Lukosch, S.G. (mentor)

Industrial Design Engineering

Product Innovation Management

Master of Science Strategic Product Design

2016-02-24

This masters thesis report explains the front-end design and development activities around a new immersive learning product created under the guise of TinQwise B.V. The author begins this thesis by analyzing the current landscape of existing investigative interviewing techniques, drawing from literature and qualitative interviews with criminal investigators and investigative psychologists. The focus of this research was to answer three key research questions; “What factors and or learned behaviors contribute to false confessions in practice?”“How do these factors influence practice behaviors over the course of an investigator’s career?”“How do decision making processes influence investigative interviewing outcomes?” Findings suggest that while criminal investigators do receive training prior to professional practice, particularly around the Reid Model of investigative interviewing, the training programs are not enough to fully prepare them for the volume and diversity of cases they encounter throughout their career. Novice criminal investigators new to the practice need a continuing education tool, which allows them to role play and learn through various simulated cases. The report explains the developed processes behind an interactive prototype involving virtual, conversational characters who function as suspects and witnesses. Finally, the author offers a business case for virtual training in criminal investigation, its future developments and how TinQwise B.V. can apply this new knowledge into practice as a continuing education tool within police academies.

virtual reality
immersive learning
investigative interviewing

http://resolver.tudelft.nl/uuid:1ba36a25-9253-4d7a-93df-617613413593

Campus only

Student theses

master thesis

(c) 2016 Ryan, S.P.