WhatsApp Peer Coaching Lessons for eHealth

WhatsApp Peer Coaching Lessons for eHealth

Simons, L.P.A. (TU Delft Interactive Intelligence)
van den Heuvel, Wouter A C (Health Coach Program)
Jonker, C.M. (TU Delft Interactive Intelligence)

Wickramasinghe, Nilmini (editor)

2019

WhatsApp was evaluated as a peer coach group support tool in a healthy lifestyle intervention with 15 young professionals. These individuals were time-constrained professionals, so two design challenges were to create enough attractiveness and quality in the peer group interactions. There were three main health domains: food, physical activity, and mental energy. As a result of the 12 week pilot, there were 127 WhatsApp peer coaching inputs. The variety of inputs was better than in a previous pilot; peer coaching quality improved; plus there was more continuity following the initial two weeks. Community building remained a challenge, especially in the longer run. Two design solutions seemed to work: pre-designed coach-inputs across health domains, plus the instructions for a health advocate from the group, per health domain. Based on the results, the authors hypothesize that user needs in the first five weeks …

http://resolver.tudelft.nl/uuid:1d90eb5a-a1f7-47c4-a5c4-cda5099a47e7

https://doi.org/10.4018/978-1-7998-1371-2.ch002

IGI Global

2020-02-01

Handbook of Research on Optimizing Healthcare Management Techniques

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Institutional Repository

book chapter

© 2019 L.P.A. Simons, Wouter A C van den Heuvel, C.M. Jonker