A CHAT approach to understand framing in digital service innovation

A CHAT approach to understand framing in digital service innovation

Sturkenboom, N. (TU Delft Methodologie en Organisatie van Design)
Baha, S.E. (TU Delft Methodologie en Organisatie van Design; Meaningwise)
Price, R.A. (TU Delft Marketing and Consumer Research)
Kleinsmann, M.S. (TU Delft Methodologie en Organisatie van Design)
Snelders, H.M.J.J. (TU Delft Methodologie en Organisatie van Design)

Badke Schaub, Petra (editor)
Kleinsmann, Maaike (editor)

2019

Within the third wave of digital service innovation, framing is becoming increasingly complex. Accordingly, design practice finds itself in a transition from designing single service solutions that are shared, to designing systemic solutions that are shareable. We report a case study in which we use Cultural Historical Activity Theory (CHAT) to analyze the framing process that a designer went through when designing a digital service for a Connected Care startup. Results show the importance of the designer’s activity awareness and the challenge of dealing with relational complexity when framing the digital service innovation. With this work, we hope to inspire researchers and practitioners with the potential that CHAT has to offer for the reflective practice in digital service innovations.

Cultural Historical Activity Theory
Design practice
Design theory
Reflective Practice
Service design

http://resolver.tudelft.nl/uuid:3173f1b6-4759-49ee-b918-b1a8f914650d

https://doi.org/10.1017/dsi.2019.310

The Design Society, Delft

Proceedings of the 22nd International Conference on Engineering Design (ICED19), 2019-August

ICED19 : 22nd International Conference on Engineering Design, 2019-08-05 → 2019-08-08, Delft, Netherlands

Proceedings of the International Conference on Engineering Design, ICED, 2220-4334

Institutional Repository

conference paper

© 2019 N. Sturkenboom, S.E. Baha, R.A. Price, M.S. Kleinsmann, H.M.J.J. Snelders