Print Email Facebook Twitter Design-Relevant Factors Affecting the Patient Experience in Digital Health Title Design-Relevant Factors Affecting the Patient Experience in Digital Health: Preliminary Results of an Umbrella Systematic Review Author Wang, T. (TU Delft Applied Ergonomics and Design) Giunti, Guido (TU Delft Applied Ergonomics and Design; Oulu University) Melles, M. (TU Delft Applied Ergonomics and Design) Goossens, R.H.M. (TU Delft Human-Centered Design; TU Delft Applied Ergonomics and Design) Contributor Otero, Paula (editor) Scott, Philip (editor) Martin, Susan Z. (editor) Huesing, Elaine (editor) Department Human-Centered Design Date 2022 Abstract Since Covid-19, digital health interventions (DHIs) have been embraced as never before. The pandemic led to many new challenges, including the patient experience in digital health care delivery. In this literature study, we identified and synthesized factors that impact patient experience in digital health (dPEx), and reviewed the methods and strategies relevant to its design and implementation. We conducted an umbrella review including 15 reviews representing 543 studies. Four themes were identified that describe design-relevant factors that impact dPEx: individual context, content, technical issues, and design features. We propose a preliminary framework to explain the relationship between each factor and support user-centered design efforts. Further research is needed to identify which factors have the most impact. Subject Quality ImprovementTelemedicineUser-centered Design To reference this document use: http://resolver.tudelft.nl/uuid:3cc141f9-8cc1-457b-8426-d189cf3a3386 DOI https://doi.org/10.3233/SHTI220202 Publisher IOS Press ISBN 9781643682648 Source MEDINFO 2021: One World, One Health - Global Partnership for Digital Innovation - Proceedings of the 18th World Congress on Medical and Health Informatics Event 18th World Congress on Medical and Health Informatics: One World, One Health - Global Partnership for Digital Innovation, MEDINFO 2021, 2021-10-02 → 2021-10-04, Virtual, Online Series Studies in Health Technology and Informatics, 0926-9630, 290 Part of collection Institutional Repository Document type conference paper Rights © 2022 T. Wang, Guido Giunti, M. Melles, R.H.M. Goossens Files PDF SHTI_290_SHTI220202.pdf 505.16 KB Close viewer /islandora/object/uuid:3cc141f9-8cc1-457b-8426-d189cf3a3386/datastream/OBJ/view