Product features and task effects on experienced richness, control and engagement in voicemail browsing

Rozendaal, M.C.; Keyson, D.V.; De Ridder, H.

Product features and task effects on experienced richness, control and engagement in voicemail browsing

Title

Product features and task effects on experienced richness, control and engagement in voicemail browsing

Author

Rozendaal, M.C.
Keyson, D.V.
De Ridder, H.

Faculty

Industrial Design Engineering

Department

Industrial Design

Date

2008-06-27

Abstract

A recent focus is on creating engaging user experiences with digital products and services such as voicemail. This study aims to design towards increased levels of engagement in voicemail browsing by using the ‘Richness, Control and Engagement’ (RC & E) framework. This framework explains the levels of engagement in terms of the levels of richness and control that are shaped by the features of a product and the user’s expertise. A product was developed that utilized gestures and sound to access digital voicemail contents. An experiment was conducted in which 28 participants interacted with the product while varying (1) the number of features of the user interface, (2) the amount of voicemail content and (3) the type of task. Results showed that the levels of engagement could be predicted according to the levels of richness and control experienced when a task-term was added to the framework. Implications of the refined RC & E framework for interaction design practice are discussed.

Subject

Engagement
Control
Richness
Product features
Experiential tasks
Goal-directed tasks

To reference this document use:

http://resolver.tudelft.nl/uuid:4472f78c-7c3f-4b1a-9a33-f0103a0b22eb

Publisher

Springer

ISSN

1617-4917

Source

Personal and Ubiquitous Computing, 13 (5)

Part of collection

Institutional Repository