Print Email Facebook Twitter Cooperative taxfree articles solution Title Cooperative taxfree articles solution Author Rakhshandehroo, S. Contributor van Heur, R.J.H.G. (mentor) Bergema, C.P.A.M. (mentor) Ottens, R. (mentor) Dijkstra, A. (mentor) Faculty Industrial Design Engineering Department Product Innovatie Management (PIM) Programme Strategic Product Design Date 2016-08-31 Abstract PASSME is a project funded by the European Union’s 2020 Horizon research and innovation program and it aims for fast airports and stress-free passenger journey. In order to achieve these goals, it has established ten work packages, each focusing on an element of the whole system. Work package 3 is concerning hand luggage and is managed by KLM Royal Dutch Airlines. This work package consists of three types of luggage: 1) check-in luggage, 2) hand luggage, and 3) taxfree articles. This project is focusing on the taxfree articles luggage and has to contribute to the main PASSME goals of reducing unwanted airport time and improving passenger’s experience. Subject Omnichanneltaxfree articlesAmsterdam Airport SchipholKLMPassenger ServicesNetworked Innovation To reference this document use: http://resolver.tudelft.nl/uuid:798229ba-0a13-4207-a4ab-5177eb2e5515 Access restriction Campus only Part of collection Student theses Document type master thesis Rights (c) 2016 Rakhshandehroo, S.