Print Email Facebook Twitter Socio-Technical Boundary Conditions for Chatbot Implementation in Organizations Title Socio-Technical Boundary Conditions for Chatbot Implementation in Organizations Author van Dis, Martijn (TU Delft Technology, Policy and Management) Contributor Janssen, M.F.W.H.A. (mentor) Wagner, Ben (graduation committee) Taal, Jesper (graduation committee) Degen, Doris (graduation committee) Degree granting institution Delft University of Technology Programme Complex Systems Engineering and Management (CoSEM) Date 2022-07-08 Abstract This research focuses on the effects of the socio-technical boundary conditions on the success of chatbot implementation in organizations. To do so, different actor perspectives on "successful implementation" are explored and 33 boundary conditions are proposed. The findings suggest that satisfying the boundary conditions has a positive effect on the success of the chatbot implementation. This indicates that the suggested boundary conditions can be used as a tool to guide future chatbot implementations. By doing so, the social and technical requirements can be ensured. Subject ChatbotBoundary conditionArtifical IntelligenceSocio-Technical RequirementsImplementation To reference this document use: http://resolver.tudelft.nl/uuid:7ff7043a-1703-4660-8ef9-42f357a1a1d6 Part of collection Student theses Document type master thesis Rights © 2022 Martijn van Dis Files PDF MSc_Thesis_vanDis_Martijn.pdf 1.27 MB Close viewer /islandora/object/uuid:7ff7043a-1703-4660-8ef9-42f357a1a1d6/datastream/OBJ/view