Digital transformation: Leading the way in the Dutch insurance sector

Digital transformation: Leading the way in the Dutch insurance sector: A multiple-case study within the Dutch insurance sector focused on micro-foundations of growth performance

Berntsen, Thomas (TU Delft Technology, Policy and Management)

Werker, C. (mentor)
Janssen, M.F.W.H.A. (graduation committee)

Delft University of Technology

Management of Technology (MoT)

2019-11-11

This paper presents a new approach combining dynamic capabilities (DCs) theory and stages of growth model theory determining that growth leaders in the insurance sector surpass pre-digital organisations operating in traditional markets due to high embedded learning capacity. I conducted nine in-depth structured interviews with senior and director-level experts working in the Dutch insurance sector. This allows for generalisability within the Financial Services sector, being very diverse: varying between pre-digital organisations and digital enterprises. This setting provides a useful context to explore how Dutch insurance businesses individually build DCs that bring about change by exploring past, current, future transformations, and reflect on what is desired from a normative perspective. Moreover, by focusing on the underlying processes and routines, I further investigated questions related to the methods, successes, risks, and failures identified at Dutch insurance companies that trigger or hinder the development of DCs for digital transformation.

http://resolver.tudelft.nl/uuid:8299e3d4-5c6e-4da5-95e0-4b91511b6544

Student theses

master thesis

© 2019 Thomas Berntsen