Ethical Self-Disclosing Voice User Interfaces for Delivery of News

Ethical Self-Disclosing Voice User Interfaces for Delivery of News

Rao, Shruti (Centrum Wiskunde & Informatica (CWI))
Resendez, Valeria (Universiteit van Amsterdam)
El Ali, Abdallah (Universiteit van Amsterdam)
Cesar, Pablo (TU Delft Multimedia Computing)

2022

Voice User Interfaces (VUIs) such as Alexa and Google Home that use human-like design cues are an increasingly popular means for accessing news. Self-disclosure in particular may be used to build relationships of trust with users who may reveal intimate details about themselves. This information can be (mis)used by algorithms to tailor and deliver partisan, critical news at the cost of journalistic ethics. In this position paper, we argue that self-disclosing VUIs may be beneficial to build trust with users and deliver news. We explain how a self-disclosing relationship may not only be a step towards human-like voice assistants but also aid in acceptance of, and exposure to different news events. We caution against obvious pitfalls from both a system and journalistic perspective and provide measures to address such concerns.

Ethics
News
Self-disclosure
Voice assistants
Voice user interfaces

http://resolver.tudelft.nl/uuid:ab447495-211a-4f9f-87d1-110cf382863d

https://doi.org/10.1145/3543829.3544532

Association for Computing Machinery (ACM)

9781450397391

Proceedings of the 4th International Conference on Conversational User Interfaces, CUI 2022

4th International Conference on Conversational User Interfaces, CUI 2022, 2022-07-26 → 2022-07-28, Glasgow, United Kingdom

ACM International Conference Proceeding Series

Institutional Repository

conference paper

© 2022 Shruti Rao, Valeria Resendez, Abdallah El Ali, Pablo Cesar