Print Email Facebook Twitter Citizens' perception about M-government services Title Citizens' perception about M-government services: Results from an exploratory survey Author Rana, Nripendra P. (Swansea University) Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology) Sahu, Ganesh P. (Motilal Nehru National Institute of Technology) Baabdullah, Abdullah (King Abdulaziz University) Dwivedi, Yogesh K. (Swansea University) Contributor Bui, Tung X. (editor) Date 2019 Abstract The development of mobile technology is facilitating the transformation in a way that governments deliver their services. Mobile government is one area that has received very little research, but it can have a tremendous impact on the way citizens engage with their government. This research analyses the data gathered from 81 respondents through online survey on the various aspects of mobile government and collects their views on some of the key questions related to the use of mobile government. The findings showed that although citizens are aware of the possibilities they hardly used mobile devices as a direct communication channel with government. Most users tend to use social media platforms and social media is used as an intermediary between government and citizens. The findings of this research also indicated that although the users are well aware of m-government services and own smartphones, only a handful of them use their mobiles for accessing government services. Subject AcceptanceAdoptionAwarenessCitizensE-governmentIndiaM-governmentSocial media To reference this document use: http://resolver.tudelft.nl/uuid:d0a0108c-c0c0-476a-b6c4-95cd70762216 DOI https://doi.org/10.24251/HICSS.2019.405 Publisher IEEE ISBN 9780998133126 Source Proceedings of the 52nd Annual Hawaii International Conference on System Sciences, HICSS 2019 Event 52nd Annual Hawaii International Conference on System Sciences, HICSS 2019, 2019-01-08 → 2019-01-11, Maui, United States Series Proceedings of the Annual Hawaii International Conference on System Sciences, 1530-1605, 2019-January Part of collection Institutional Repository Document type conference paper Rights © 2019 Nripendra P. Rana, M.F.W.H.A. Janssen, Ganesh P. Sahu, Abdullah Baabdullah, Yogesh K. Dwivedi Files PDF 0331.pdf 536.41 KB Close viewer /islandora/object/uuid:d0a0108c-c0c0-476a-b6c4-95cd70762216/datastream/OBJ/view