Print Email Facebook Twitter Transitional Journey Maps: Capturing the dynamics of operational policing Title Transitional Journey Maps: Capturing the dynamics of operational policing Author Jansen, R.J. Van Egmond, R. De Ridder, H. Silvester, S. Faculty Industrial Design Engineering Department Industrial Design Date 2013-10-16 Abstract Operational police work can be characterized by the continuous switching between surveillance, responding to incidents, and office activities. Transitions between these activities are initiated by radio contact, messages on a mobile data terminal, or personal observations. The “information environment” emerging from these channels may cause cognitive overload during demanding activities. Although the notion of fragmented work is acknowledged in police literature, detailed descriptions are lacking. The goal of this study is to better understand cognitive load in police officers by capturing the dynamics of operational policing. Ten officers of the Dutch police force were accompanied while on patrol with their car. The method of contextual inquiry was used to collect 28 hours of data. Activities were mapped on a pre-defined set of categories. Attention was paid to how officers experienced their information environment while performing these activities. All was captured in the Transitional Journey Map, a new method to visualize workflow. The Transitional Journey Map augments a sequence of activities with experiential and contextual information. This method was used to identify cognitive overload situations and differences between solo and dual patrol work. These insights are relevant for improving the information system that assists officers in their patrol vehicle. To reference this document use: http://resolver.tudelft.nl/uuid:d300c5ee-26d5-4eb3-b695-65a248ba4cce Publisher Human Factors and Ergonomics Society Source Proceedings of the Human Factors and Ergonomics Society Europe Chapter 2013 Annual Conference, Turino, Italy, 16-18 October 2013 Part of collection Institutional Repository Document type conference paper Rights (c) 2013 The Author(s) Files PDF 301495.pdf 605.87 KB Close viewer /islandora/object/uuid:d300c5ee-26d5-4eb3-b695-65a248ba4cce/datastream/OBJ/view