Print Email Facebook Twitter Realising Transformation through Simulation: A universal indicator for transformation by using serious gaming Title Realising Transformation through Simulation: A universal indicator for transformation by using serious gaming Author Scholtes, R. Contributor Janssen, M.F.W.H.A. (mentor) Faculty Technology, Policy and Management Department ICT Programme SEPAM Date 2010-11-04 Abstract Municipalities in the Netherlands are required to improve the quality of the public services and become more accessible through the internet. Theory on transformation says that to acquire that goal these government organisations must transform their organisational structure to become more process and chain based. A lot of municipalities appear to be behind the national schedule. The most important reason why these municipalities are behind schedule is that implementation of structural organisational transformation depends heavily on employees understanding the importance and implications of such a change. To improve the process towards a transformed organisation, municipalities can use interventions and methods provided by consultancy firms such as simulations which can increase the understanding of the implications and importance of structural transformation in government organisations. However, currently, there is no measurement of the effect simulation games have on the understanding and acceptance under participants. This thesis describes the creation for a questionnaire as a measurement tool that will be able to measure the effect of serious games. It will measure the view of employees on factors that are relevant for transformation in government organisations. During this research, data that was collected before and after “chain simulation” sessions will be used to conduct an analysis to identify factors that were affected during these sessions. In addition, experts on developing and facilitating simulations will be asked to provide insight in the results found in this analysis. Based on these analyses, a conceptual model and a research protocol will be presented to explain how the questionnaire can be used. Subject transformationserious gamingsimulationvalidationquestionnaire To reference this document use: http://resolver.tudelft.nl/uuid:d7593370-ccb1-4882-a7ab-67e89386e21b Embargo date 2010-11-04 Access restriction Campus only Part of collection Student theses Document type master thesis Rights (c) 2010 Scholtes , R.