Print Email Facebook Twitter Education in the processing industry: Designing new consultancy services Title Education in the processing industry: Designing new consultancy services Author Geway, M.R.A. Contributor Hultink, H.J. (mentor) Secomandi, F. (mentor) Van den Born, T. (mentor) Faculty Industrial Design Engineering Department Product Innovation Management Programme Master of Science Strategic Product Design Date 2012-06-28 Abstract In this graduation project a new consultancy service has been developed for a company that traditionally offers educational services to their clients in the processing industry. By using Service Design methods such as the Service Blueprinting technique, insights were gained in current services and opportunities for new service design. In the project, a new Service Design tool has been developed, which is called the Expanded Service Blueprint. This model describes the service with less emphasis on processes within the company. Unlike the traditional service blueprint model, it provides a framework that creates insights in the service from both the company and their client. Second difference in this model from other models is the addition of relevant internal and external factors that could directly influence the service. Placing the service in a context. Result of the project is a new service that uses an existing analyzing tool of the company. This analyzing tool that normally starts educational programs, is already a strong competitive advantage, but is now transformed and positioned in such a way that it can be used for the company's consultancy business. Subject Service DesignConsultancyStrategic Product DesignExpanded Service BlueprintProcessing IndustryService BlueprintEducation To reference this document use: http://resolver.tudelft.nl/uuid:daf3a9ee-79a8-4dae-907c-3b0d87fee002 Access restriction Campus only Part of collection Student theses Document type master thesis Rights (c) 2012 Geway, M.R.A.