Launch strategies for multi-sided data analyt-ics platforms

Launch strategies for multi-sided data analyt-ics platforms

de Reuver, G.A. (TU Delft Information and Communication Technology)
Nederstigt, Bouke (Student TU Delft)
Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology)

2018

Launching multi-sided platforms is challenging as providers have to gather a critical mass of users in multiple target groups. Various `launch strategies' can be derived from existing platform literature, such as price subsidization, platform openness and coring. However, studies on the utility of these launch strategies for informing design choices in practice are largely lacking. This paper evaluates the utility of launch strategies for a multi-sided platform offering data analytics functionality in the hospitality industry. Strategies are applied and evaluated over the time period covering the initial platform design, market introduction and the first year of operation. We find that especially coring strategies are helpful in informing initial platform design decisions. Pricing and onboarding strategies are helpful for informing design choices, but considerable exploration and adjustments were needed along the way to effectuate the strategies. Our study shows that launch strategies from literature cannot be readily applied in a practical case. Our findings provide a foundation for developing design theory on launching multi-sided platforms. We contribute to digital platform literature by providing in-depth insights into how to apply launch strategies for multi-sided platforms offering data analytics.

Data analytics
Digital platform
Multi-sided platforms
Platform ecosystem
Platform genesis

http://resolver.tudelft.nl/uuid:e7a2d28b-9b73-4c9a-9443-a5c64a28d29a

Association for Information Systems

978 1 86137 667 1

Proceedings of 26th European Conference on Information Systems, ECIS 2018: Beyond Digitization - Facets of Socio-Technical Change,

26th European Conference on Information Systems, ECIS 2018, 2018-06-23 → 2018-06-28, Portsmouth, United Kingdom

Institutional Repository

conference paper

© 2018 G.A. de Reuver, Bouke Nederstigt, M.F.W.H.A. Janssen