Will Algorithms Blind People? The Effect of Explainable AI and Decision-Makers’ Experience on AI-supported Decision-Making in Government

Janssen, M.F.W.H.A.; Hartog, M.W.; Matheus, R.; Ding, Aaron Yi; Kuk, George

doi:10.1177/0894439320980118

Will Algorithms Blind People? The Effect of Explainable AI and Decision-Makers’ Experience on AI-supported Decision-Making in Government

Title

Will Algorithms Blind People? The Effect of Explainable AI and Decision-Makers’ Experience on AI-supported Decision-Making in Government

Author

Janssen, M.F.W.H.A. (TU Delft Information and Communication Technology)
Hartog, M.W. (TU Delft Information and Communication Technology)
Matheus, R. (TU Delft Information and Communication Technology)
Ding, Aaron Yi (TU Delft Information and Communication Technology)
Kuk, George (Nottingham Trent University)

Date

2020

Abstract

Computational artificial intelligence (AI) algorithms are increasingly used to support decision making by governments. Yet algorithms often remain opaque to the decision makers and devoid of clear explanations for the decisions made. In this study, we used an experimental approach to compare decision making in three situations: humans making decisions (1) without any support of algorithms, (2) supported by business rules (BR), and (3) supported by machine learning (ML). Participants were asked to make the correct decisions given various scenarios, while BR and ML algorithms could provide correct or incorrect suggestions to the decision maker. This enabled us to evaluate whether the participants were able to understand the limitations of BR and ML. The experiment shows that algorithms help decision makers to make more correct decisions. The findings suggest that explainable AI combined with experience helps them detect incorrect suggestions made by algorithms. However, even experienced persons were not able to identify all mistakes. Ensuring the ability to understand and traceback decisions are not sufficient for avoiding making incorrect decisions. The findings imply that algorithms should be adopted with care and that selecting the appropriate algorithms for supporting decisions and training of decision makers are key factors in increasing accountability and transparency.

Subject

accountability
AI
algorithmic governance
artificial intelligence
data-driven government
decision making
e-government
experiment
transparency
XAI