Print Email Facebook Twitter Integrating Design Thinking in Lean Six Sigma: a service design case study for interest reduction on mortgages Title Integrating Design Thinking in Lean Six Sigma: a service design case study for interest reduction on mortgages Author Kaats, M. Contributor Simonse, L.W.L. (mentor) Calabretta, G. (mentor) Faculty Industrial Design Engineering Department Product Innovation Management Date 2016-04-19 Abstract This thesis searches for a way to integrate Design Thinking into Lean Six Sigma. This is done by doing a service design case study for mortgage interest rate reduction for a bank. The service design is done with several design thinking tools. The tools during the process are reflected upon and these reflecties serve as a guideline for the proposed strategy to integrate the two ways of thinking. Subject Design ThinkingLean Six Sigmaservice designmortgagestrategy To reference this document use: http://resolver.tudelft.nl/uuid:1b8a6c19-c267-4b2d-bae1-7319d169c38e Embargo date 2017-04-19 Access restriction Campus only Part of collection Student theses Document type master thesis Rights (c) 2016 Kaats, M.