Print Email Facebook Twitter Stakeholder values and platform wars: smart meters in the Netherlands Title Stakeholder values and platform wars: smart meters in the Netherlands Author Ligtvoet, A. (TU Delft Economics of Technology and Innovation) van de Kaa, G. (TU Delft Economics of Technology and Innovation) Fens, T.W. (TU Delft Economics of Technology and Innovation) van den Hoven, M.J. (TU Delft Values Technology and Innovation) van Beers, Cees (TU Delft Economics of Technology and Innovation) Herder, P.M. (TU Delft Energy & Industry) Department Values Technology and Innovation Date 2014 Abstract The interconnected nature of the different components of smart grids is a prime example of complexity in technological systems. Developing such systems is highly dependent on the wishes and needs of end-users and other stakeholders. We argue that stakeholder values should be taken into consideration during the design and standardisation of complex infrastructures, and illustrate this with a case of smart meters and home energy management systems. We base our argument on the literature in the technology management fields, particularly those strands related to standardisation. We conduct a case study of the acceptance of smart meters (standards) in the Netherlands, based on stakeholder interviews. We use q-methodology to analyse the most salient values in this case. The Dutch smart meter case arguably demonstrates that a lack of consideration for stakeholder values led to the postponed roll-out of smart meters in the Netherlands. By not addressing privacy issues, economic advantages, and the need for informed consent, the roll-out of smart meters was delayed for several years. This lead to a more gradual approach and increased stakeholder involvement. This case may serve as an example for other European countries who also face public concern regarding the impact of advanced metering infrastructures. Subject smart metersmart gridvaluesresponsible innovationcase studyNetherlandshome energy management To reference this document use: http://resolver.tudelft.nl/uuid:93d0775d-94b5-4ae7-96aa-931b55e561b5 Source Proceedings of 23rd International Management of Technology Annual Conference 2014 Event 23rd International Management of Technology Annual Conference, 2014-05-22 → , Washington, USA Part of collection Institutional Repository Document type conference paper Rights © 2014 A. Ligtvoet, G. van de Kaa, T.W. Fens, M.J. van den Hoven, Cees van Beers, P.M. Herder Files PDF C.32._Stakeholder_values_ ... rlands.pdf 461.17 KB Close viewer /islandora/object/uuid:93d0775d-94b5-4ae7-96aa-931b55e561b5/datastream/OBJ/view