Print Email Facebook Twitter Distinctive Characteristics of Smart PSSs Title Distinctive Characteristics of Smart PSSs Author Valencia Cardona, A.M. Mugge, R. Schoormans, J.P.L. Schifferstein, H.N.J. Faculty Industrial Design Engineering Department Product Innovatie Management Date 2013-08-26 Abstract Advances in technology have facilitated the integration of products and e-services into innovative solutions, Smart Product-Service Systems (PSSs). This paper discusses six distinctive characteristics of Smart PSSs that can be influenced by designers, and have an effect on the perceptions of consumers: Consumer empowerment, individualization of services, community feeling, service involvement, product ownership and individual/shared. Understanding the characteristics of Smart PSSs is important for designers to create Smart PSSs that convey the appropriate value and experience for consumers. Moreover, our insights can assist practitioners in the creation of new tools and methodologies for the effective integration of products and services. Subject product-service systemconsumer experiencevalue creationproduct designservice design To reference this document use: http://resolver.tudelft.nl/uuid:a766c563-8446-4cac-a404-70cb38b5ec6d Publisher International Association of Societies of Design Research ISBN 978-4-9980776-3-3 Source IASDR 2013: Proceedings of the 5th International Congress of International Association of Societies of Design Research "Consilience and Innovation in Design", Tokyo, Japan, 26-30 August 2013; authors version Part of collection Institutional Repository Document type conference paper Rights (c) 2013 The author(s) Files PDF 295875.pdf 552.38 KB Close viewer /islandora/object/uuid:a766c563-8446-4cac-a404-70cb38b5ec6d/datastream/OBJ/view