Print Email Facebook Twitter In search for the added value of FM Title In search for the added value of FM: What we know and what we need to learn Author Jensen, PA van der Voordt, Theo (TU Delft Real Estate Management) Coenen, C von Felten, D Lindholm, AL Balslev-Nielsen, S Riratanaphong, C. (TU Delft Real Estate Management) Pfenniger, M Date 2012 Abstract Purpose– This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management.Design/methodology/approach– The starting point is the so‐called FM Value Map, which was presented in a recent article in Facilities by Per Anker Jensen in 2010. The article is a first result of the work in the EuroFM research collaboration group and is based on literature reviews of the most influential journals within the academic fields of facilities management (FM), corporate real estate management and business‐to‐business marketing.Findings– Good relationship management and building on trust is shown to be equally important as delivering the agreed services.Originality/value– Usually the concept of added value is discussed from a monodisciplinary point‐of‐view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue. This is of great importance to FM research and evidence‐based FM as a sound basis for the long‐term recognition of FM. Subject Facilities managementCorporate real estate managementAdded valueStrategic mappingServices marketingRelationship valueFacilitiesReal estateValue added To reference this document use: http://resolver.tudelft.nl/uuid:d3aaa7ef-b532-4218-84cf-b365c4b7acce DOI https://doi.org/10.1108/02632771211208486 ISSN 0263-2772 Source Facilities, 30 (5/6), 199-217 Bibliographical note Accepted Author Manuscript Part of collection Institutional Repository Document type journal article Rights © 2012 PA Jensen, Theo van der Voordt, C Coenen, D von Felten, AL Lindholm, S Balslev-Nielsen, C. Riratanaphong, M Pfenniger Files PDF 2012_Jensen_VanderVoordt_ ... alueFM.pdf 298.19 KB Close viewer /islandora/object/uuid:d3aaa7ef-b532-4218-84cf-b365c4b7acce/datastream/OBJ/view