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Jensen, PA (author), van der Voordt, Theo (author), Coenen, C (author), von Felten, D (author), Balslev-Nielsen, S (author), Sarasoja, AL (author), Riratanaphong, C. (author), Pfenninger, M (author)Purpose: This chapter presents research perspectives and theoretical reflections on the concept of added value of FM from a variety of academic fields.<br/>Methodology: A literature review of the most influential journals within the academic fields of Facilities Management (FM), Corporate Real Estate Management (CREM) and Business to Business...book chapter 2012
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Riratanaphong, C. (author), van der Voordt, Theo (author), Sarasoja, AL (author)Purpose: To discuss trends in organisational performance measurement, to identify and discuss widely used performance criteria and key performance indicators (KPIs) in general and in the fields of Facility Management (FM) and Corporate Real Estate Management (CREM), and to identify how a more holistic measurement framework could be used in...book chapter 2012
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Riratanaphong, C. (author), van der Voordt, Theo (author)Purpose: A) to record Key Performance Indicators (KPIs) that are used in performance measurementin practice; B) to investigate the influence of the work environment on employee satisfaction and perceived productivity, and to explore the impact of culture on employees’ appraisal of their work environment and prioritized aspects.<br/>Methodology:...book chapter 2012