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document
Riratanaphong, C. (author), van der Voordt, D.J.M. (author)
This paper presents the findings from a case study in Thailand on the use and experience of a new working environment, five months after the organisation moved to a new office building. The purpose of this study is to collect new data about employee satisfaction and perceived productivity after a workplace change, to find out which aspects...
conference paper 2011
document
Jensen, PA (author), van der Voordt, Theo (author), Coenen, C (author), von Felten, D (author), Lindholm, AL (author), Balslev-Nielsen, S (author), Riratanaphong, C. (author), Pfenniger, M (author)
Purpose
– This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management.

Design/methodology/approach
– The starting point is the so‐called FM Value Map, which was presented in a recent article in Facilities by...
journal article 2012
document
Riratanaphong, C. (author), van der Voordt, Theo (author)
Purpose: A) to record Key Performance Indicators (KPIs) that are used in performance measurementin practice; B) to investigate the influence of the work environment on employee satisfaction and perceived productivity, and to explore the impact of culture on employees’ appraisal of their work environment and prioritized aspects.
Methodology:...
book chapter 2012
document
Jensen, PA (author), van der Voordt, Theo (author), Coenen, C (author), von Felten, D (author), Balslev-Nielsen, S (author), Sarasoja, AL (author), Riratanaphong, C. (author), Pfenninger, M (author)
Purpose: This chapter presents research perspectives and theoretical reflections on the concept of added value of FM from a variety of academic fields.
Methodology: A literature review of the most influential journals within the academic fields of Facilities Management (FM), Corporate Real Estate Management (CREM) and Business to Business...
book chapter 2012
document
Riratanaphong, C. (author), van der Voordt, Theo (author), Sarasoja, AL (author)
Purpose: To discuss trends in organisational performance measurement, to identify and discuss widely used performance criteria and key performance indicators (KPIs) in general and in the fields of Facility Management (FM) and Corporate Real Estate Management (CREM), and to identify how a more holistic measurement framework could be used in...
book chapter 2012
document
van der Voordt, Theo (author), Riratanaphong, C. (author)
Purpose: Worldwide organisations have introduced more flexibility in place, time and ways of working. In order to be able to define the added value of workplace change, a clear performance measurement system is needed to measure organisational performance in connection to real estate before and after the change. This paper compares various...
conference paper 2014
document
Riratanaphong, C (author), van der Voordt, Theo (author)
Purpose: – The purpose of this paper is to compare performance measurement systems from the literature with current performance measurement approaches in practice to get a better understanding of the complex relationships between workplace change, added value and organisational performance.To be able to measure the added value of workplace...
journal article 2015
document
Riratanaphong, C (author), van der Voordt, Theo (author)
Various studies have shown that corporate real estate can contribute to organisational performance. However, the concept of Public Real Estate Management (PREM) has not been well known in Thailand. This paper aims to present the concept of PREM, to describe Key Performance Indicators (KPIs) that are being used in practice, to discuss KPIs that...
journal article 2015
document
Riratanaphong, C. (author), van der Voordt, D.J.M. (author)
This paper aims to present Key Performance Indicators (KPIs) that are used in public real estate management practice in Thailand, and to discuss similarities and dissimilarities between theory and practice. The findings from a single case study are compared with data from 55 other public organisations in Thailand. The case study has been...
conference paper 2015
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