Benchmarking of workplace performance

This paper aims to present a process model of value adding corporate real estate and facilities management and to discuss which indicators can be used to measure and benchmark workplace performance. <br/><br/>In order to add value to the organisation, the work environment has to provide value for money by a positive trade-off between the...

A step-by-step plan to manage and measure adding value by FM/CREM

This conference paper presents a new Value Adding Management model that aims to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes. The paper builds on value adding management theories and models including the triplet input...

Adding Value by Health Care Real Estate: Parameters and Priorities

Purpose Due to the transition of the Dutch health care sector from a governmentally steered domain towards regulated market forces, health care organisations have become fully responsible for their real estate. This paper explores if/how Dutch health care organisations adopt the concept of adding value by corporate and public real estate, which...

Performance measurement of public facilities in Thailand: A case study of Dhanarak Asset Development

This paper aims to present Key Performance Indicators (KPIs) that are used in public real estate management practice in Thailand, and to discuss similarities and dissimilarities between theory and practice. The findings from a single case study are compared with data from 55 other public organisations in Thailand. The case study has been...