Designing Comfort for People Dealing with Alopecia

This Master Thesis describes a graduation project developed to investigate how to help people when disrupted life events occur and how to create strategies to empower them in coping with the situation. It is in connection with the research developed by the PhD candidate Patrizia D’Olivo. To date not many strategies were developed to empower...

Supporting the Situational Awareness at the Emergency Department

The Emergency Department (ED) treats patients who have acute conditions and operates twenty-four hours a day, seven days a week. At the ED department at the University Medical Centre Utrecht (UMCU), the patients are treated in single rooms. There is not always direct contact between patients and the ED team, because the team is responsible for...

Co-creating the future: Design practices and tools for effective customer co-creation

In this paper, we integrate literature on service-dominant logic (SDL) and innovation to examine the role of designers and their practices for collaborative resource innovation. More specifically, in taking a co-creation perspective we uncover a portfolio of practices that facilitate resource integration and innovation among companies and...

Patient journey mapping, a consulting service for Capgemini Consulting

CONTEXT & GOAL OF THE PROJECT This graduation project was done in collaboration with Capgemini, one of the biggest organizations in the field of management consultancy and information and communication technology. More specifically, the project was done for the Dutch consulting groups ‘Public & Health’, and ‘Digital Customer Experience’ (DCX)....

Designing a co-creation tool for narrative serious games.

This report details the analysis of a serious games developer’s creation process, explores the stakeholders, weaknesses and opportunities in that process and describes the design of a game content co-creation tool that addresses these. We identify clients’ lack of contextual awareness about game content as a key cause of problems during the...

A User Friendly Biogas Socket for the BoP: A case study for TNO in Rwanda

This master thesis is carried out for independent research organisation TNO, who initiated the Biogas Socket project in 2008. The Biogas Socket project is part of TNO’s ‘Innovation for Development programme’, wherein high tech development and low-tech innovations contribute to stimulate economic growth and prosperity in BoP countries. This...

Once more, into the soup

In one of the earlier essays in this department, we discussed a number of acronyms all having to do with system design, and all having the form "x-centered design." The purpose of that essay was to demonstrate a broad framework within which to understand human-centered computing (HCC), and also to show the various convergences and divergences of...