"uuid","repository link","title","author","contributor","publication year","abstract","subject topic","language","publication type","publisher","isbn","issn","patent","patent status","bibliographic note","access restriction","embargo date","faculty","department","research group","programme","project","coordinates" "uuid:24d523b1-4df6-4089-a4d9-beb05e9249c6","http://resolver.tudelft.nl/uuid:24d523b1-4df6-4089-a4d9-beb05e9249c6","Now Boarding for 2025: Groups in Control","Weterings, P.B.","Santema, S.C. (mentor); Roscam Abbing, E. (mentor); Lievegoed, B.J. (mentor)","2012","This master thesis considers the queuing issues at the KLM Departures area at Amsterdam Schiphol airport in order to improve passenger comfort and journey efficiency. The Author puts forward that not resource capacity, but rather passenger flow area use can often be considered the cause of queue forming and over-crowding. Also, that in particular groups of passengers can perform a very disruptive role. Based on the KLM Passenger Services vision surrounding ‘placing the passenger in control’ a new vision for groups is put forward, including a toolbox for future product development. Finally several concepts are provided to further highlight the vision.","design; KLM; Schiphol; airport; departures; flow; passengers; queue; group dynamics","en","master thesis","","","","","","","Campus only","","Industrial Design Engineering","Product Innovation Management","","","",""