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Design against loneliness: service design toollkit for social connectivity among the elderly
Design against loneliness: service design toollkit for social connectivity among the elderly
IPS as a tool for designing to improve the care for people with dementia
IPS as a tool for designing to improve the care for people with dementia: designing a new system for nursing home
Trustworthy home pick-up service
Trustworthy home pick-up service: Designing a positive experience, for first time users, during the handing-over moment of their hold-luggage
Collective Mobility Assistant
Collective Mobility Assistant: a self-driving service for small and medium-sized enterprises in a local community
A door-to-door baggage service with standardized bag
A door-to-door baggage service with standardized bag: The impact of standardization in a multi-stakeholder industry
Designing a digital service to inspire and support Albert Heijn’s customers with healthy eating
Designing a digital service to inspire and support Albert Heijn’s customers with healthy eating
Connected Sleep Position Trainer
Connected Sleep Position Trainer: Developing Design Guidelines for the Servitization of NightBalance
Livework Foundry
Livework Foundry: A service design approach to startup development
PeerPost, a peer-to-peer PostNL service
PeerPost, a peer-to-peer PostNL service
Localab
Localab
Designing a product-service for repair & maintenance of medical imaging equipment in Africa
Designing a product-service for repair & maintenance of medical imaging equipment in Africa
Service design for enhancing tour experience through commercial vehicles
Service design for enhancing tour experience through commercial vehicles
My move: A service design of moving experience for Ford commercial vehicle
My move: A service design of moving experience for Ford commercial vehicle
Consultancy+
Consultancy+: the integrated training programme on customer experience innovation for organisations in transition
OV-betalen for international travellers
OV-betalen for international travellers
Smart Travel, towards luggage free travelling in the future
Smart Travel, towards luggage free travelling in the future
Empowering THA Patient to Proactively Manage Recovery Progress by Design
Empowering THA Patient to Proactively Manage Recovery Progress by Design
Post on it's Retour
Post on it's Retour: Raising Reciprocity to Balance the Volume Decline of PostNL's Postal Service in the Market of Giving Attention
Evolving Secrid’s product offering into product service systems
Evolving Secrid’s product offering into product service systems: a concept and strategy
Stimulating circular behaviour through design strategy
Stimulating circular behaviour through design strategy
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