Supporting agents for working with the airport security lane

In June 2015, Amsterdam Airport Schiphol (AAS) changed its security check at the gate to centralized security for the entire airport. New security lanes were developed by Scarabee Aviation Group for those centralized areas to increase security, efficiency, passenger flow and experience. Lots of customer research about passenger experience is...

Personalisation for Scarabee's Experience Center

The goal of this project is to design a tool that supports the business developers to explain how a signature solution adds value to the airport and how it is created. To be able to design this tool more information is needed about what a signature solutions is and why it is important. Also more context is needed about when and where this tool...

Desirability & Viability of a Passenger Cabin in an Aircraft Cargo Hold

Today, two trends can be observed when it comes to commercial aircraft. On the one hand, on top, aircraft cabins are becoming increasingly cramped with more seats. On the other hand, below in the cargo hold, only about 40% of the volume is estimated to be used. The combination of these two trends leads to an interesting proposition - can...