Design for Learning: Using data to measure and stimulate Learning Agility

In today’s volatile and disruptive business landscape, organizations experience intensified competition and an increased need to be more adaptive and dynamic in responding to change. In order to become more resilient, organizations need to shift from an efficiency focus to a learning focus. If everyone in an organization or ecosystem learns...

Design for relationships: An exploration of how to design for relationships between organisations and their customers

In 2016 Livework Studio—a service design consultancy, on whosebehalf this report has been written—witnessed that the customersof Vorwerk—one of Livework’s clients—started performing all kindsof roles for Vorwerk. The customers performed sales, customerservice, marketing and other roles and did so purely based on theirown enthusiasm, not because...

DESIGNHUIS: Powerhouse for Transformation

This Master thesis report covers the process of developing a service platform for the facilitation of the creative industry in collaboration with the DesignHu- is, based in Eindhoven. Using input from the community in Eindhoven a po- sitioning statement is made for the DesignHuis and the needs of the Creative community in Eindhoven. Based on the...