Luck is no Method: The design of a reflection method that supports designers in solving complex design problems

It is a given that the world changes. A changing world means that the problems society faces change too. Solving these problems has become more complex, and will so even more in the future. Increasingly, designers are the ones expected to be the ones to solve them. To that end, new design methods need to be devised to support designers in...

Ford Service Innovation: Appropriately growing towards designing services

<b>Introduction: </b>The context of mobility is changing rapidly and new mobility solutions are gaining momentum. Ford is expanding towards an auto and a mobility company and experiments with offering mobility solutions. These experiments should help Ford in discovering emerging opportunities. Traditional product development is not suitable for...