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Blaauw, julius (author)This master thesis is part of the Horizon 2020 funded research project Personalized Airport Systems for Seamless Mobility and Experience (PASSME). The goal of this research project is to reduce door-to-door travel time for passengers (PAX) traveling within Europe by 1 hour and at least improve the overall travel experience for 70% of all PAX.<br...master thesis 2018
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van Heuveln, Sanne (author)KLM has the ambition to be become most customer-centric airline company. Focusing on customer intimacy, KLM defines their purpose: Moving your world, by creating memorable experiences. In order to be successful towards customers, KLM has to start on employee level first, with the cabin crew to be more specific. For cabin crew, their journey...master thesis 2017
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Feng, Jiamin (author)This project focus on forming a future flying experience for passengers in 2022. The design concept came from the usage of the approach ViP (Vision in Design), by deconstruction of current aircraft environment ,collecting context factors, forming future context. After the future context structure, four types of passengers’ behaviour in aircraft...master thesis 2017
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van der Meer, Timme (author)This project explores the potential of virtual reality (VR) as a training tool at the crew safety & security training (CSST) department of the Royal Dutch Airlines (KLM). With a research and prototype driven approach, a VR simulation and its integration into the training programme are designed. This simulation aims to improve stress...master thesis 2017
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Saremi, P. (author)The future airports will need to handle increasing numbers of passengers as well as adjusting to an ageing population with limited computer skills. The increasing need for fluid mobility will place enormous pressure on airports, as they seek to provide seamless coordination of transport and freight solutions. Current infrastructure constraints...master thesis 2015