Design for relationships: An exploration of how to design for relationships between organisations and their customers

In 2016 Livework Studio—a service design consultancy, on whosebehalf this report has been written—witnessed that the customersof Vorwerk—one of Livework’s clients—started performing all kindsof roles for Vorwerk. The customers performed sales, customerservice, marketing and other roles and did so purely based on theirown enthusiasm, not because...

The design of a comprehensive and intuitive POS system for improving contextual use, communication and dining experiences in Asian restaurants

A “POS” is an abbreviation of “Point-of-Sale”, meaning the location where a transaction occurs, usually in the form of a checkout terminal or cash-register. They come in different forms ranging from old-fashion electronic cash registers to the more modern terminals complete with touch screen and Graphic User Interface. POS software is most...