Supporting agents for working with the airport security lane

In June 2015, Amsterdam Airport Schiphol (AAS) changed its security check at the gate to centralized security for the entire airport. New security lanes were developed by Scarabee Aviation Group for those centralized areas to increase security, efficiency, passenger flow and experience. Lots of customer research about passenger experience is...

Preferred Security Experience: Designing a security area with a human perspective for Schiphol Airport

Schiphol Group is owner and operator of Amsterdam Airport Schiphol and driven by the ambition to become Europe’s Preferred Airport. The airport industry has become a fiercely competitive market due to prizefighters. As Schiphol is quite an expensive airport for airlines and passengers, it has to distinguish herself by quality and service. In...