Elevating design in a service providing corporate

Design has evolved significantly in the past decades and the corporate designer is on the rise. In recent years, several studies were conducted to link design to business value, resulting in promising outcomes. Even though this data very promising, many companies misunderstand design and underestimate the process of introducing design in their...

Seamless Mobility: A strategic intervention integrating public & shared mobility using a complementary travel product

Just a couple of years ago the delineation between the public and the private sector was clear. However, with the introduction and proliferation of shared mobility providers, the boundary is becoming fuzzy, especially since these newcomers all use their own specific way of checking in and out. Because they are not incorporated into a single...

Attracting and Engaging Young Adults to the Westfriese Libraries

Libraries play a central role in society, a gateway to knowledge, culture and learning. But recently libraries have seemed to fall out of fashion, especially with young adults. Libraries have had a tough time with a streak of budget cuts, whilst adapting to many innovations and changes. This alone may make it hard for a library to keep up, but...

Digital fashion for sustainable change: A strategy for digital fashion at Tommy Hilfiger

For the fashion industry, 2020 was a year of change. As the covid-19 pandemic ravaged the world, the industry suffered its worst year on record (Business of Fashion, 2021). Consumer behaviour shifted, and supply chains were disrupted. The industry had to rethink their business and define the 'new normal', which meant...

Discover, be set, create, reflect: Designing a modular proposition for the world of open banking

In the course of 2018, the revised Payment Service Directive (PSD2) will become noticeable in people’s day to day use of digital financial services. The PSD2 requires banks to provide third parties access to users’ payment account information, if a user requests to do so. This enables both banks as third parties to bring users’ account...

Luck is no Method: The design of a reflection method that supports designers in solving complex design problems

It is a given that the world changes. A changing world means that the problems society faces change too. Solving these problems has become more complex, and will so even more in the future. Increasingly, designers are the ones expected to be the ones to solve them. To that end, new design methods need to be devised to support designers in...

Enhancing retention for Otly!: A design strategy for Otly! that proposes strategic choices to improve their customer retention rate

Otly! is an Amsterdam based startup that aims to remove difficulties around digital money for children. The company aims to accomplish this by providing a safe financial ecosystem for children as well as their parents. With a pocket money app for both parents and children, Otly strives to introduce the first banking experience for kids. <br/><br...

Data-Driven Innovation Scouting: Designing a collaborative platform for corporate venture capital

<br/>This thesis studies the strategic motivations for large firms to engage in partnerships with young ventures, and aims to design a service model for an intermediary that puts the needs of the large firm at the core. This project was commissioned by, and executed in collaboration with Venture IQ, an innovation scouting company founded in...

Tripick, a new way of choosing your holiday destination: 'Your group guide to sparkling holidays'

Tripick is an online platform which makes it possible to save holiday destinations from different tour operators and share them with travelpartners so jointly the best location can be chosen. Users of the platform will search for a holiday destination just as they normally do, but when they have found a potential location they can easily save it...

The introduction of the Ultimate Travel Dress: The Kameleon

This master thesis shows how an innovative product like the Kameleon can be launched into the market. Since the launch regards a start-up, the company core first had to be defined. This is done by developing the three pillars (the belief, identity, and strategy) of the company. A framework is also set up which assists in making decisions related...

Packaging design for a FairChain brand

Moyee Coffee is a company that buys coffee berries in Ethiopia and sells coffee in the Netherlands. Currently they outsource the roasting (grinding) and packaging processes in between. The company aims at doing the roasting (grinding) and packaging in their own facilities in Ethiopia in the future. Thereby they pursue balance in the coffee...

Strategic Advice for the Energy Game: Designing the business model for an energy market product through Business Modelling

Current approaches that deliver energy insight to customers are rather poor, data centric and incomprehensible. Driven by the vision to differently support customers in the transition towards new energy behavior, the Energy Game was developed. This service aims to guide customers in their journey towards a situation in which customers manage...

Brand and product strategy for Alpine Hearing Protection - The 'next generation' earplug

This master thesis describes the development of a brand and product strategy for Alpine Hearing Protection. Alpine Hearing Protection has been active on the filtered generic earplug market for more than ten years with a wide range of hearing protection products for different target groups. Its main product focus is on umbrella shaped filtered...

A Strategic Case

This graduation project is performed at Kofferfabriek Gefken, a small company that designs, produces and sells tailormade cases. More or less starting from scratch, a thorough internal and external analysis was performed, as well as two constructive sessions with the management. A new mission statement was formulated, and by using SWOT...