Arrivals 2020: A vision and concept for the KLM arrival process at Schiphol in 2020

Arrivals is for many airports and airlines quite an underdeveloped area compared to the other processes during a passenger’s journey at the airport. This also counts for in the current arrival process of KLM passengers at Schiphol Airport. Therefore the aim of this project was to develop a vision for arrivals in 2020, design concepts and create...