Industry 4.0 and workplace inclusivity: Assessing the effect of institutions on the implementation and use of robots to employ a diverse workforce

The increasing use of robots in the workplace presents a valuable opportunity to diversify the workforce by including underrepresented groups such as ethnic minorities and the elder population. However, high unemployment among these social groups shows that the opportunity to boost inclusivity and diversity is not grasped. Seizing this...

A-pier Clean VOP: Developing a strategy for on-time cargo delivery to the aircraft under clean apron conditions

The introduction of MARS stands at Amsterdam Airport Schiphol’s new A-pier means a Clean VOP policy will be enforced. Under this regulation, vacant aircraft stands must be free of any cargo and baggage. In order to comply with this policy, KLM Cargo has to redesign its cargo handling procedure which is currently based on push logic. This paper...

Potential Fuel Benefits of Optimized Continuous Climb Operations at Schiphol

Continuous Climb Operations aim at improving the efficiency of a flight's climb phase by reducing the number of level-offs. The associated fuel-benefits help airlines and airports to comply with future emission demands, rising fuel prices and modernizing airspace requirements. Previously, most studies in this field only considered the effect of...

AirLoc: Pedestrian dead reckoning for passenger localization

Travelling through airports can be quite a stressful experience for passengers. Airlines, such as KLM, want to make the journey of their passengers through airports as comfortable as possible. This thesis proposes an indoor localization system for airlines called AirLoc. The research question was: "Which airport specific indoor localization...

Departures 2020: A vision and concept for the Non-Schengen passenger ground process of KLM at Schiphol Airport using biometrics.

With the rise of self-services at airports, time has come to take the next step in optimizing KLM’s passenger ground process at Amsterdam Schiphol Airport (AAS). In the current non-Schengen departure process at Schiphol the various touch points that a passenger encounters in the process do not communicate with each other and there is no...

Improving KLM Customer Ground Handling's Competitive Market Position

The national pride of the Netherlands in the aviation industry, KLM Royal Dutch Airlines, is not only an airline but also a ground handler at Schiphol airport. After landing at Schiphol, the Ground Services (GS) and Customer Ground Handling (CGH) departments of KLM will provide all services that are needed to make sure an aircraft can take off...

Effect of EGTS on airport taxi movements at AAS

KLM and Schiphol Group have requested an investigation into the impact of EGTS on the entire airport operations. Previous research into this technology has shown that the potential benefits for airlines, airports and society are decreased noise and emissions, fuel savings, and autonomous pushback possibilities that allow for greater versatility...

Effect of EGTS on airport taxi movements at AAS

KLM and Schiphol Group have requested an investigation into the impact of EGTS on the entire airport operations. Previous research into this technology has shown that the potential benefits for airlines, airports and society are decreased noise and emissions, fuel savings, and autonomous pushback possibilities that allow for greater versatility...

KLM Transfer 2023

Approximately 70% of KLM passengers transfer via KLM’s main hub AAS. It is obvious that KLM’s transfer product is extremely important as alternative transfer airports are improving rapidly. KLM is losing ground to the competition. Therefore this report is made is order to investigate KLM’s transfer product and how KLM can jump ahead of the...

Boarding 2016

Design of a boarding vision, process and implementation roadmap for KLM at Schiphol airport, after implementation of central security non-Schengen.

Now Boarding for 2025: Groups in Control

This master thesis considers the queuing issues at the KLM Departures area at Amsterdam Schiphol airport in order to improve passenger comfort and journey efficiency. The Author puts forward that not resource capacity, but rather passenger flow area use can often be considered the cause of queue forming and over-crowding. Also, that in...