Designing a product-service for repair & maintenance of medical imaging equipment in Africa

Up to 40% of medical equipment in the developing world is broken, largely due to lack of repair and maintenance. This report investigates the possibility of improving repair by making use fo remote communication technologies. Research is performed at a User Interaction and Systems level and combined to create the design of a remote servicing...

The design of a service portfolio and communication tool for IT and maintenance services

Thales Transportation Systems faces difficulties with communicating their service portfolio of (potential) clients. In relation to this, the goal of this project is to design: A Service Portfolio for TTS, which gives TTS an overview of the services they can over as a company. A service portfolio will help TTS in discussions with (potential)...