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Kaats, M. (author)
This thesis searches for a way to integrate Design Thinking into Lean Six Sigma. This is done by doing a service design case study for mortgage interest rate reduction for a bank. The service design is done with several design thinking tools. The tools during the process are reflected upon and these reflecties serve as a guideline for the...
master thesis 2016
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Wu, H.C. (author)
The objective of this project is to design a service solution for the Chinese LED lighting market with a focus on home environment.
master thesis 2016