Engagement and Experience In Service Design: Development and Implementation of a New Service for the Prato Industrial District

This thesis was elaborated as part of a project developed for the Italian Chamber of Commerce of Prato, during a collaboration with the MIT-MEL. The final output of the project is the design of a strategy to support the Chamber of Commerce in the implementation of a new service to the district of Prato. Faced with current economical and social...

Making hospitals more hospitable: designing new coffee systems for the hospital context

Health Care is gaining attention in the public debate, because our greying society leads to ever increasing costs and includes a labour force that is not capable of dealing with the increasing amount of people that require health support. This development is putting pressure on society in economic, but also social terms. Privatization processes...