Design a service for online hospitality of TU Delft online education

Delft University of Technology is playing a leading role worldwide in the development of open and online education. The university started to offer online education since 2012 and in September 2015, the first 60 online students followed paid online courses. The university expected to accommodate two thousand paying online students in 2017. In...

Service proposal for the future experience of driving

This thesis is the result of the challenging assignment: “design a product service system which creates value for the user in the future context of automated driving”. The goal was to find out from the user perspective what would create value for them in 2020. The Service Innovation Team (SIT), part of the Research group of Volkswagen AG,...