Integrating Design Thinking in Lean Six Sigma: a service design case study for interest reduction on mortgages

This thesis searches for a way to integrate Design Thinking into Lean Six Sigma. This is done by doing a service design case study for mortgage interest rate reduction for a bank. The service design is done with several design thinking tools. The tools during the process are reflected upon and these reflecties serve as a guideline for the...

Light up China: Strategy for the intelligent lighting system market through innovative user experience

The objective of this project is to design a service solution for the Chinese LED lighting market with a focus on home environment.