Design for Trust: Farmer Data Sharing Platform for Rabobank

Trust is a human mechanism that opens doors to innovation and progress. Especially when risk is involved, trust will create a bridge between you and an opportunity and will enable that crossover. I believe design can form such a bridge, and in this project I explored how design can create trust.<br/>This project was done in the context of a...

Trust For Artificial Intelligence: The trust-building journey in automatic bookkeeping

Artificial intelligence (AI) has come to the fore and is now expected to be one of the most disruptive technologies. It is easy to tell that AI will become pervasive in our everyday life. However, people still lack confidence in AI. Since trust is crucial in the development and acceptance of AI, it is essential to design for proper trust in the...

Design for relationships: An exploration of how to design for relationships between organisations and their customers

In 2016 Livework Studio—a service design consultancy, on whosebehalf this report has been written—witnessed that the customersof Vorwerk—one of Livework’s clients—started performing all kindsof roles for Vorwerk. The customers performed sales, customerservice, marketing and other roles and did so purely based on theirown enthusiasm, not because...

Design for Trust: Design for the increase of trust within diverse societies

In this thesis, research is conducted regarding the design of various platforms and systems dealing with trust. Four Principles of Trust are extracted from this research. A way of increasing trust within diverse societies was designed based on these four principles. This design is the Familiar Stranger system. This system provides civilians the...

Spinnakersafe: Evoking trust in the spinnaker by preventing the spinnaker wrap

When sailing with a spinnaker over a long distance, the sailor has to manage other activities, making it impossible to keep an eye on the spinnaker at all time. A spinnaker can easily become unstable and then the risk arises of the spinnaker getting wrapped around the forestay. For the sailor, this creates a sense of distrust in the spinnaker....