A door-to-door baggage service with standardized bag: The impact of standardization in a multi-stakeholder industry

This master thesis provides a feasibility study of a door-to-door (d2d) baggage service with standardized bag. Many stakeholders are involved in the aviation industry and in order to implement such a service the consequences and requirements for the industry must be clear. One of these stakeholders is Vanderlande, global market leader for...

Solving KLM's hand luggage problem

Problem Hand luggage has become increasingly popular over checked baggage. As a result, one in five of KLM’s flights has a hand luggage surplus, where the amount of hand luggage that appears at the gate exceeds the limited stowage capacity of the airplane. The only way to deal with a hand luggage surplus is by gate checking: stowing hand luggage...